Repairs without the WhatsApp chaos

Give tenants a simple way to flag issues. See everything in one list. Assign, track and close out repairs — with full history per unit for the future.

1 list

All open issues

Photos

Attached to each request

Per unit

Full repair history

Both ways

Tenant kept in the loop

Maintenance Requests

A simple loop: report → assign → done

No more juggling messages from different tenants across different chats. Every issue gets logged, tracked and closed in one tidy place.

Every open issue, in one calm list

Stop scrolling through WhatsApp to remember what was reported when. Every maintenance request shows up with its status, unit and assignee — sorted by urgency.

  • New, in progress, awaiting approval, completed
  • Sort by property or by date
  • Quick filters for what needs you
Maintenance · 4 active
  • Leaking tap · Flat 2AIn progress
  • Faulty socket · BQNew
  • Repaint hallwayAwaiting your approval
  • Generator serviceCompleted

Tenants report with detail — and photos

Tenants describe the issue and attach photos, so you understand the problem before you assign it. No more 'something is broken' messages with no context.

  • Description and photo evidence
  • Reported tenant, unit and time
  • Linked to the right property
Request · Leaking tap

Reported by Mr. Adebayo · Flat 2A · 3h ago

Kitchen tap has been leaking since yesterday morning. Water is dripping continuously even when fully turned off.
In progress· Assigned to Mr. Tunde (plumber)

Updates flow both ways — automatically

Mark a repair as in progress or completed and the tenant is notified instantly. No more 'is this still being fixed?' messages at 9pm.

  • Status change notifications
  • Notes visible to tenant if you choose
  • Closed-out summary sent on completion
Your activity · 4 new
  • Rent of ₦380,000 received — Mrs. Okafor

    2m ago

  • Lease renewal due in 30 days — Flat 1B

    3h ago

  • New maintenance request — Flat 2A

    Yesterday ago

  • Reminder sent — Mr. Yusuf

    Yesterday ago

Full history per unit — for future you (and future buyers)

Every repair, every replacement, every service — stored against the unit. Useful for warranties, planning, and proving care if you ever sell.

  • Per-unit maintenance log
  • Date, cost and contractor captured
  • Exportable for handovers
Flat 2A · maintenance history
  • Leaking tapApr 2026In progress
  • AC servicingJan 2026Completed
  • Repainted living roomOct 2025Completed
  • Door lock replacedJun 2025Completed

Maintenance Capabilities

Repairs, tracked properly

Tenant-reported requests

Tenants log issues with photos from any phone.

Open issues list

One calm list of everything in flight, by status.

Assign to contractor

Note who is fixing what, with their contact details.

Status notifications

Tenants are kept in the loop automatically.

Per-unit history

Every repair stored against the right unit, forever.

Cost tracking

Optional cost per repair, feeds into your expense view.

Available across Nigeria & Ghana

Stop losing repair requests in three different chats

See how Dwell can give you (and your tenants) a calmer, clearer way to report, track and close out maintenance.

No credit card required · Talk to a real human · Setup in days, not months