Onboarding Process
Up and running in two weeks. No surprises.
We know switching software feels daunting. That is why Hutstack Property comes with a structured onboarding process, dedicated support, and a clear timeline from day one to go-live.
4-Step Onboarding
A clear path from setup to full operation
Most property firms are fully operational on Hutstack Property within two weeks. Here is exactly how it works.
Account Setup
Create your account, add your company details, upload your logo, configure your system settings — currency, time zone, communication preferences — and invite your account administrator. You'll be in the platform within the hour.
- Company profile setup
- System settings configuration
- Billing and subscription activation
- Administrator account creation
- Initial data structure planning
Property Setup
Add your properties, define units, set rent amounts, and import existing tenant records. If you have existing data in spreadsheets or another system, our team can help you migrate it cleanly. Most firms complete property setup within the first three days.
- Add properties and units
- Configure rent amounts and due dates
- Import existing tenant records
- Set up lease agreements
- Data migration support (if needed)
Team Training
Invite your property managers, administrators, and support staff. Assign roles with appropriate permissions. Walk through the key workflows — maintenance management, rent collection, owner statements — with Hutstack's dedicated onboarding specialist.
- Invite team members
- Assign roles and permissions
- Live onboarding session with specialist
- Maintenance workflow walkthrough
- Rent collection process training
Go Live
Open the tenant portal, start collecting rent, receive maintenance requests, and run your first financial report. Your onboarding specialist remains available for questions during the first month. By week two, most firms are operating fully on Hutstack Property.
- Launch tenant portal access
- First rent collection cycle
- First maintenance requests received
- First owner statements generated
- Full handover to your team
Support Included
You are never on your own
Hutstack Property onboarding comes with dedicated human support — not just documentation and a chatbot.
Dedicated Onboarding Support
Every new customer is assigned a dedicated onboarding specialist who guides you through setup, answers questions, and ensures you are fully operational as quickly as possible.
Training Resources
Access a comprehensive library of video tutorials, step-by-step guides, and workflow documentation. Your team can learn at their own pace, anytime.
Data Migration Assistance
Moving from spreadsheets or another property management system? Our team will help you export, clean, and import your existing tenant, property, and financial data — so nothing gets left behind.